Last updated: October 2026
This policy explains how TrueNorth Junk Removal (“we”, “us”) collects, uses, discloses and protects personal information through www.truenorthjunk.ca. We aim to follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy law.
1. Information we collect
- Quote requests: name, phone number, email, postal code, the service you need, preferred date, and the description you provide.
- Contact messages: name, email, optional phone number and your message.
- Technical data: IP address, browser type, the page you submitted from and the referring page, used for security and spam prevention.
- Analytics: if enabled, aggregated website usage data collected through cookies by an analytics provider such as Google Analytics.
2. Why we collect it
- To pass your quote request to independent junk removal companies so they can contact you with a quote
- To reply to your questions
- To prevent spam and abuse
- To understand how the website is used and improve it
3. Consent and sharing
When you submit a quote request and tick the consent box, you agree that we may share the details in your request with one or more independent junk removal companies serving your area, so they can contact you about your job. Those companies are separate businesses responsible for their own handling of your information.
We do not sell your personal information. We may share information with service providers that host this website or deliver email on our behalf, or where the law requires it.
4. Retention
We keep request records for as long as needed for the purposes above and for reasonable business records, then delete them. You can ask us to delete your information sooner.
5. Security
We use reasonable safeguards to protect personal information, including restricted, password-protected access to stored requests. No online system is completely secure.
6. Your rights
You can ask to access or correct the personal information we hold about you, or withdraw consent for future sharing, by contacting us through our contact page. Withdrawing consent does not affect information already shared with a hauler at your request.
7. Cookies
This site uses only the cookies needed for it to function and, if enabled, analytics cookies. You can block cookies in your browser settings.
8. Changes
We may update this policy and will change the “last updated” date when we do.
9. Contact
Questions or requests about privacy can be sent through our contact page.